These General Terms and Conditions (hereafter referred to as "GTC") determine the terms under which the User may use the Website www.artenda.net and subscribe to the Service or buy the online courses of Artenda, a unipersonal simplified stock company (SASU) with a capital of 2.000,- euros, registered at the RCS of Grasse (France) under the number 820 712 222 and with its head office at 36 rue de la Coste, 06140 Vence, France (hereafter referred to as "Artenda").
Any translation of these GTC is offered to the Users on a purely informative basis and does not replace the original French version
in case of disputes.
Article 1 - Definitions
The following terms shall have the following definition:
GTC: General terms and conditions
Website: the internet Website www.artenda.net edited by Artenda.
Service: the Service proposed by Artenda on the Website for which the User has to pay. The Service includes the access to all the open calls on the Website, as well as the agenda, newsletters, recommendations and deadline reminders.
Online Courses: the online courses offered in the form of videos sold individually or in packages by Artenda on the Website.
User: any natural or legal person who uses the Website, or the Service, or the Online Courses.
Subscriber: any natural or legal person of age registered to the Service of Artenda.
Activation date: the date when the User opens an account on Artenda and subscribes to the Service or buys one or several Online Courses.
Trial period: the free period of 30 days after the Activation date, which is offered to each User solely once to test the Service of Artenda.
Article 2 - Purpose
These GTC define the conditions under which Artenda will provide access to the Website, the Service, and the Online Courses.
By using the Website or the Service, the User acknowledges that (s)he has read, accepted unconditionally and without restriction all of the present GTC.
Article 3 - Use of the Website and the Service
The www.artenda.net Website can be used in the following ways:
- The "Non-Subscriber" User has a free and limited access to certain information on the Website.
- The "Test User" of the subscription Service has access to all the information of the open calls, the Agenda, the Newsletters, the Recommendations and the Deadline Reminders for a limited Trial period.
The Test User can explore the Service of Artenda by using the free 30-days Trial period.
- The "Subscriber" User of the subscription Service has access to all the information of the open calls, the Agenda, the Newsletters, the Recommendations and the Deadline Reminders.
- The "Editor" User is allowed to publish calls for applications on the Website of Artenda. The Editor User does not have access to the Service of Artenda.
- The "Online Course User" mode which requires a registration on the Website and the purchase of one or more courses on the Website of Artenda.
The Website, the Service and the Online Courses are reserved for a strictly private and personal use. Any commercial use of the Website, the Service, and Online Courses is strictly prohibited.
Except in the case of prior authorization by Artenda, it is strictly prohibited to extract content from www.artenda.net partially or in total, be it manually or by the use of automatic systems or software (e.g. screen-scraping and web scraping).
3.1. Obligation of the User
The registered User must be over 18 years old and agrees to provide truthful and complete information for the registration to the Service, the Online Courses or as an Editor. In the case of any change of this information (country of residence, bank details, etc ...) the Artenda account must be updated without delay.
All actions committed by the User in order to harm the Website or the Services, or the Online Courses of Artenda are strictly prohibited.
3.2. Service Registration
Any person wishing to register to the Service of Artenda must be over 18 years old and provide the following information in a truthful and complete way: first name and name, e-mail address, country of residence, bank details of a bank account of which (s)he is the legal owner and a password. In the case of a change of this information (country of residence, bank details, etc.) the Artenda account must be updated without delay.
The access information is strictly confidential and should not be disclosed to third parties. The User must do everything in his/her power to preserve this confidentiality. The User must report any unauthorized or suspicious use of his/her account by sending an email to Artenda. As a consequence, the User is responsible for any activity or action on his/her account.
By registering to the Service of Artenda, the future Registered User acknowledges that (s)he has read, accepted unconditionally and without restriction all of the present GTC.
A confirmation of the registration will be sent by email to the address provided by the User. As a result, the Non-Subscribed User becomes a Test User.
By registering to the Service of Artenda, the future Registered User acknowledges that (s)he has accepted to receive regular information and recommendation email which are part of the Service. If (s)he does not wish to receive such information, (s)he can unsubscribe by clicking the corresponding link in the email.
Without canceling the Trial period, the Test User becomes a Subscribed User.
Artenda has the right, to its sole discretion and without giving reasons, to refuse and suspend the registration of a User of Artenda.
3.3. Trial period
Artenda offers each User a free Trial period of 30 days after the Activation date. Each User can only benefit once of the Trial period.
If the Test User does not wish to subscribe to the Service, he must cancel the Subscription before the end of the free Trial Period.
The end of the 30-days Trial period without canceling automatically leads to the subscription of the Service of Artenda.
The Subscription to the Service comes into effect at the end of the 30-days free Trial period.
The Subscription to the Service by the User entails a monthly payment in euro (all taxes included). Please consult the Website www.artenda.net/register for information on the respective current pricing and subscription models and the Services that these include. The price does not include the fees to access the Website (internet access, computer equipment, software).
The Subscription to the Service of Artenda is automatically renewed for one month, at each due date, unless it is cancelled.
Any change in the price of the Service will be communicated to the Subscriber by e-mail before the new price applies.
3.5. Online Course registration
In order to access one or more Online Courses of Artenda, the non-registered User must be of legal age and provide the following truthful and complete information: surname, first name, e-mail address, bank account details of which he/she is the legal holder, a password and his/her country of residence. Any change in this information (country of residence, bank details, etc.) must be updated without delay.
The access information is strictly confidential and must not be disclosed to third parties. The User must do everything in his power to preserve this confidentiality. The User must report any unauthorized or suspicious use of his User account by sending an email to Artenda. By doing so, the User is responsible for any activity or action on his account.
By purchasing one or more of Artenda's Online Courses, the future User accepts the entirety of these GTC, without condition or reservation.
A confirmation of registration will be sent by e-mail to the e-mail address provided by the User. Thus, the unregistered User becomes a User.
By purchasing one or more Artenda Online Courses, the future User agrees to receive regular information about the Online Courses and the Artenda Website. If the User does not wish to receive such information, he/she can unsubscribe by clicking on the unsubscribe link in the e-mail.
The purchase of one or more of the Online Courses implies a payment in Euros (all taxes included). Please consult the website www.artenda.net for more information on the current pricing and what they include. The price does not include the cost of accessing the Site (internet access, computer hardware, software).
Artenda reserves the right, in its sole discretion and without obligation to specify the reason, to deny or suspend access to a User.
3.6. Payment Terms
By subscribing to the Service of Artenda or the Trial period of the Service, the User grants authorization to debit the monthly payment of his/her bank account via his/her credit card number or other provided terms of payment, to the benefit of Artenda.
By purchasing one or more Online Courses of Artenda, the User authorizes the debiting of the amount of the online course(s) from his/her bank account by means of his/her credit card number or other payment method provided in favor of Artenda.
3.7. Editor account
Users who only wish to publish calls for applications on the Website must register as "Editor". The registration as an Editor is free and only allows to publish calls for applications. The Editor does not have access to the paying Service offered on the Website.
To register as an Editor, the User agrees to provide the following information in a thruthful and complete way: first name and name, and if applicable, name of the body (corporation, association, etc.), e-mail address, password and postal address. In case of any change to this information (address, etc.) the Artenda account must be immediately updated.
The access information is strictly confidential and should not be disclosed. The Editor must do everything in his/her power to preserve this confidentiality. The Editor must report any unauthorized or suspicious use of his/her account by sending an email to Artenda. By this, the Editor-User is responsible for any activity or action on his/her account.
By registering on the Website of Artenda, the User acknowledges that (s)he has read, accepted unconditionally and without restriction all of the present GTC.
A confirmation of the registration will be sent to the provided e-mail address.
Artenda has the right to block the registration of an Editor at its sole discretion and without giving reasons.
3.8. Publication of call for applications
By publishing a call for applications on the Website, the Editor or the Subscriber grants Artenda an unrestricted (in time and space) and non-exclusive right to use the information texts about the announcement free of charge.
These user rights include the publication of the texts on the Website of Artenda (www.artenda.net) and the right to edit and translate the work in order to make it more User-friendly.
In addition, the User confirms that (s)he owns the copyrights of the tender texts or that (s)he has the necessary rights of use to publish the tender on the Website of Artenda. By this, the User guarantees Artenda against any disputes relating to intellectual property.
Artenda has the right to refuse or suspend the publication of a call for applications on the Website, at its sole discretion and without giving reasons.
To be able to access the content of the Website, the Service and the Online Courses the User need to have the most up-to-date browser and operating system, and a good internet connection (minimum 5-8 mbps).
Article 4 - Methods of payment and invoicing
The Price of the Service is debited and invoiced each month.
The price of the Online Course(s) is invoiced and charged immediately upon purchase.
The payment is made by means of the payment method selected by the User at the registration to the Service or the purchase of the Online Course(s).
The payment service for the Service or the Online Courses of Artenda is done via a secure payment system provided by Paypal or Stripe.
The invoice for the Service is issued monthly and electronically in the Subscriber´s account (in "Settings" > "Invoices") on the Website of Artenda.
The invoice for the purchase of the Online Course(s) is issued electronically in the User's account ("Settings" > "Invoices") on the Website of Artenda.
The invoice can be download the Invoice in PDF format easily and at any time. It can be accessed in the Subscriber account under "Settings" > "Invoice" section.
Article 5 - Termination and retraction
In accordance with the articles L121-21 (of the French consumer code) and the French consumer code, the User has a right of withdrawal which authorizes him/herself to cancel his/her order made on the internet. The User may use this right of withdrawal within a period of fourteen days, from the date of registration to the Service of Artenda. To cancel the order, the User must contact Artenda via the contact form.
In accordance with Article L.121-21-8 13° (of the French Consumer Code) and due to the nature of the Online Courses, i.e. the delivery of a digital content not supplied on a tangible medium, the User cannot exercise his/her 14-day right of withdrawal as soon as he/she has expressly agreed to the execution of the digital content and expressly renounced his/her right of withdrawal.
As regards the Online Courses, the contract is definitively concluded as soon as the User places the order in accordance with the terms and conditions set out in these General Terms and Conditions.
5.2. Termination by a Subscribed or Test User to the Service
If the Subscribed or Test User wishes to terminate his/her subscription or Trial period to the Service of Artenda, (s)he must cancel it through his/her PayPal account. To be taken into account, the cancellation of a subscription or trial period must be made three days before the next scheduled payment at the latest. The User has to pay the remaining monthly payment which is due until that date.
If the Subscribed User terminate the subscription, (s)he will have access to the Service until the end of the payed period.
5.3. Termination by Artenda
Artenda has the right to refuse or suspend at any time the registration, the subscription or the access to the content of the Online Courses of a User at its sole discretion and without giving reasons in the following cases:
- if the User does not pay the subscription due to the Service of Artenda,
- if the User does not pay for an Online Course,
- if the User commits an action which is not in line with the obligations of these GTC,
- if the User commits an action considered by Artenda to be inadmissible.
Article 6 - Personal data
The information required for the registration to the Service or for the purchase of one or more Online Courses of Artenda will be used for different administrative, communication, and management purposes, as well as statistical analysis and the organization of competitions and promotional offers.
In accordance with the French law of computer science and freedom (No. 78-17 of January 6, 1978), the User has the right to access, rectify, and delete data concerning him/herself. The User can exercise this right by sending a request via the contact form.
7.1. The data we collect
7.1.1. Data transmitted directly
The information required for the registration with Artenda (name, surname, email address, postal address and password) and optional information (year of birth, nationality, professional status, etc.) will be used for different purposes: such as administrative, communication and management purposes, as well as statistical analysis, and the organization of competitions and promotional offers.
7.1.2 Contact us via email
When you ask for support, send us questions or comments, or report a problem, we will collect your name, email address, message, etc. We use this data solely in connection with answering the queries we receive.
7.1.3 Usage data
When you visit our site, we will store: the website from which you visited us from, the parts of our site you visit, the date and duration of your visit, your anonymized IP address, information from the device (device type, operating system, screen resolution, language, country, and web browser type) you used during your visit, and more (see https://matomo.org/ and https://policies.google.com/privacy?hl=en-US ). We process this usage data in Matomo Analytics and Google Analytics for statistical purposes, to improve our site, and to recognize and stop any misuse.
7.2. Web analysis, monitoring and optimization
7.2.1 Usage of Matomo
Artenda uses the open source software "Matomo" (formerly "Piwik") on Artenda´s server.
Matomo stores cookies on the User´s computer. Cookies are small text files that enable Artenda to analyse how its Website is used. The information generated is stored exclusively on Artenda´s server.
Artenda uses Matomo with the setting "Anonymize Visitors' IP addresses" to ensure that the privacy of the Users is protected. This means Matomo stores in the database each new visitor IP address (ipv4 or ipv6 format) with the last two bytes (e.g. 172.188.xxx.xxx) removed to protect the User’s privacy.
7.2.2 Matomo Opt-Out
Here you can refuse to be tracked by our web analysis service Matomo:
7.2.3 Google Analytics
Artenda uses Google Analytics software.
Google Analytics stores cookies on the User's terminal. Cookies are small text files that allow Artenda to analyse the use of the Website. The information generated is stored exclusively on the Google Analytics server.
7.2.4 Opting out of Google Analytics
You can refuse to make your activity on the Service available to Google Analytics by installing the Google Analytics Opt-out Browser Add-on (https://tools.google.com/dlpage/gaoptout?hl=fr
7.2.5. Google AdSense
This website uses Google AdSense, the service of Google Inc. for embedding advertisements. GoogleAdSense uses so-called "cookies", which are small text files that are stored on your computer/PC/laptop and would enable an analysis of the use and visitor traffic of a website. The information thus generated about the use of this website (including your IP address) and the delivery of advertisements is transmitted to the server of Google Inc. in the USA and stored there. This information may be passed on by Google Inc. to contractual partners of Google Inc. However, Google Inc. will not merge your IP address with other data and info stored by you. You can prevent the installation of cookies / text files by a setting in your browser software.
7.2.6. Refusing Google AdSense
7.2.7. Google Maps
To display geographic information, we use the Google Maps API. When using Google Maps, Google (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland) also collects, processes and uses data about the use of the Maps function by visitors to the website. Your data will only be forwarded if you have given us your consent in accordance with Art. 6 Para. 1lit. a GDPR for transmission. If you do not give your consent to the transmission when you access the website, Google Maps will only be displayed to you if you consent to the data processing by clicking on the information window. You can revoke your consent at any time with effect for the future.
7.2.8. Google reCAPTCHA
To protect our website from unwanted and harmful requests from automated software (bots), we use Google's reCAPTCHA service. Captchas are intended to prevent misuse and ensure, for example, that forms are only filled out by people and not by bots. This can be done through small tasks, such as clicking on boxes, solving picture puzzles or, as in our case, in the background through an invisible analysis of user behavior. This helps Google's reCAPTCHA estimate the likelihood that the form will be filled out by a human rather than a bot.
reCAPTCHA collects personal data about user behavior on our website, such as IP address, operating system, stored cookies, screen resolution or the website the user came from. This can be combined with other data if you are logged in with your Google account. In order to use our forms, scripts and cookies from the Google reCAPTCHA service must be allowed.
Furthermore, we use so-called conversion tracking with "Twitter Pixel" on our website, which is provided by Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07, Ireland ("Twitter").
The use of Twitter Pixel enables us to statistically record the use of our website in order to then optimize it. With conversion tracking, a cookie is placed on your end device by Twitter when you visit our website by clicking on a Twitter ad.
Conversion tracking is used to generate statistics and not to identify you personally. Rather, the use of "Twitter Pixel" serves to identify which Twitter ads or interactions users use to access our website.
The following personal data is processed in connection with the use of Twitter Pixel: Twitter cookie ID Browser user agent string Browser IP address Website Tag ID Timestamp URL of the page
We only use the Twitter pixel with your express consent in accordance with Article 6 (1) (a) GDPR. You can revoke your consent at any time with effect for the future. You can find more information on how to revoke your consent in this data protection declaration under the “Cookies” section.
You can prevent the storage of cookies by making the appropriate browser settings. In addition, you can make settings for receiving advertising in your personal Twitter account: https://twitter.com/settings/personalization
If personal data is transmitted to the USA when using Twitter Pixel, further protective mechanisms are required to ensure the data protection level of the GDPR. In order to guarantee this, we have agreed standard data protection clauses with the provider in accordance with Article 46 (2) (c) GDPR. These oblige the recipient of the data in the USA to process the data in accordance with the level of protection in Europe. In cases in which this cannot be ensured even with this contractual extension, we endeavor to obtain additional regulations and commitments from the recipient in the USA.
We use the so-called “Facebook Pixel” from Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland (“Facebook”) on our website. By using Facebook Pixel, the behavior of visitors to our website can be tracked after they have been redirected to our website by clicking on an advertisement placed by us on Facebook. This enables us to evaluate the effectiveness of our Facebook ads and to optimize future advertising measures. The data collected can be used by us, for example, to only display the advertisements we have placed on Facebook to those Facebook users who have shown an interest in our online offering.
The data collected is anonymous for us as the operator of this website, we cannot draw any conclusions about the identity of individual users. However, the data is stored and processed by Facebook so that a connection to the respective user profile is possible and Facebook can use the data for its own advertising purposes in accordance with the Facebook data usage guidelines. This enables Facebook to place advertisements on Facebook pages and outside of Facebook. This use of the data cannot be influenced by us as the site operator.
Specific information and details about the Facebook pixel and how it works can be found in the Facebook help area: https://www.facebook.com/business/help/651294705016616
Facebook pixels are used exclusively on the basis of your consent in accordance with Article 6 (1) (a) GDPR. You can revoke your consent at any time with effect for the future. You can find more information on how to revoke your consent in this data protection declaration under the “Cookies” section.
If personal data is transmitted to the USA when using Facebook Pixel, further protective mechanisms are required to ensure the data protection level of the GDPR. In order to guarantee this, we have agreed standard data protection clauses with the provider in accordance with Article 46 (2) (c) GDPR. These oblige the recipient of the data in the USA to process the data in accordance with the level of protection in Europe. In cases in which this cannot be ensured even with this contractual extension, we endeavor to obtain additional regulations and commitments from the recipient in the USA.
7.2.11. Facebook Conversions API
We use Facebook Conversions API, a server-side event tracking tool, on our website. The service provider is the American company Meta Platforms Inc. Meta Platforms Ireland Limited (4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland) is responsible for the European region.
Facebook also processes your data in the USA, among other places. We would like to point out that, in the opinion of the European Court of Justice, there is currently no adequate level of protection for data transfer to the USA. This may entail various risks for the legality and security of data processing.
Facebook uses so-called standard contractual clauses (= Art. 46. para. 2 and 3 GDPR) as the basis for data processing with recipients based in third countries (outside the European Union, Iceland, Liechtenstein, Norway, i.e. in particular in the USA) or data transfer there. Standard Contractual Clauses (SCCs) are templates provided by the EU Commission and are intended to ensure that your data complies with European data protection standards even if it is transferred to third countries (such as the USA) and stored there. Through these clauses, Facebook undertakes to comply with the European level of data protection when processing your relevant data, even if the data is stored, processed and managed in the USA. These clauses are based on an implementing decision of the EU Commission. You can find the decision and the corresponding standard contractual clauses here, among others: https://eur-lex.europa.eu/eli/dec_impl/2021/914/oj?locale=de
We use the retargeting tool and conversion tracking of LinkedIn Ireland Unlimited Company, Wilton Plaza, Wilton Place, Dublin 2, Ireland ("LinkedIn") on our website. For this purpose, the "LinkedIn Insight Tag" is integrated on our website, which enables LinkedIn to collect statistical data about your visit and use of our website and to provide us with corresponding aggregated statistics on this basis. The service is also used to be able to show you interest-specific and relevant offers and recommendations after you have found out about certain services, information and offers on our website. The relevant information is stored in a cookie. Further information on data processing can be found in LinkedIn's data protection declaration.
As a rule, the following data is collected and processed: IP address Device Information Browser Information Referrer URL Timestamp
The legal basis for processing is your consent in accordance with Article 6 Paragraph 1 Clause 1 Letter a GDPR. You can revoke your consent at any time with effect for the future. You can find more information on how to revoke your consent in this data protection declaration under the “Cookies” section.
The personal data are kept for as long as they are necessary to fulfill the processing purpose. The data will be deleted as soon as they are no longer required to achieve the purpose.
As part of processing via LinkedIn, data can be transmitted to the USA and Singapore. In order to ensure the security of your personal data when it is transferred to the aforementioned countries, we have agreed standard data protection clauses with the provider in accordance with Article 46 (2) (c) GDPR. These oblige the recipient of the data to process the data in accordance with the level of protection in Europe. In cases in which this cannot be ensured even with this contractual extension, we endeavor to obtain additional regulations and commitments from the recipient.
7.3. Transfer of data
We only transfer your personal data to third parties if this is necessary for the execution of the contract. For payment transactions, we transfer your payment details to our payment service providers:
PayPal (Europe) S.à r.l. et Cie, S.C.A.
22-24 Boulevard Royal
Stripe Technology Europe
The One Building
1, Lower Grand Canal Street
or our Billing service:
230 Rue du General Leclerc
F - 95120 Ermont
In addition, the transfer of personal data to third parties only takes place if Artenda is legally obliged to do so. In the context of an official investigation, the suspicion of a crime or the misuse of means of payment may require Artenda to transfer personal data to law enforcement agencies.
7.4. Retention of data
We will retain your information as long as your account is active, as long as necessary to provide you with the services, or as otherwise set forth in this Policy. We will also retain and use this information as necessary for the purposes set out in this Policy and to the extent necessary to comply with our legal obligations, resolve disputes, enforce our agreements and protect Matomo, Google Analytics, and Google AdSense’s legal rights. The provided information will be erased 3 years after the subscription of Artenda has been stopped.
We also collect and maintain aggregated, anonymized or pseudonymized information which we may retain indefinitely to protect the safety and security of our website, improve our services or comply with legal obligations.
7.5. User Rights
In accordance of the GDPR, users have a right of access, a right of rectification, erasure, restriction of processing, a right to object, and the right to portability of data concerning them. The user can exercise these rights by sending us a request through the contact form on the Artenda website. To answer your request, we reserve the right to verify your identity or ask you to provide more information.
Article 8 - Hypertext Links
The hypertext links provided on the Website or by the Service of Artenda may lead you to other websites that have not been developed by Artenda. Artenda has no control over these contents and cannot be held responsible for the content and the websites to which these hypertext links lead.
Article 9 - Intellectual Property
All of the content (logos, texts, domain names, graphics, images, videos, software, technologies, programs) and more generally all information made available on the Website is protected by intellectual property rights and / or other rights that Artenda is authorized to use.
Subscribing to the Service does not grant any right to use the Content protected by copyright.
The purchase of Online Courses does not allow any authorization on the contents protected by intellectual property rights.
Any reproduction, translation, adaptation, transmission, modification, or use of content requires the prior authorization of Artenda.
Article 10 - Liability
Artenda may not be held liable for any inaccuracies or errors of information provided on the Website, by the Service, or by the Online Courses. The use of the information provided on the Website, by the Service, or by the Online Courses of Artenda is under the sole and only responsibility of the User.
Artenda may not be held liable for any inaccuracies or errors of the hypertext links provided on the Website, by the Service, or by the Online Courses.
Artenda may not be held liable for any malfunctions or interruptions of access, functionality of the Website, or the Service, or the Online Courses of Artenda. Similarly, Artenda may not be held liable for any damage suffered by the User's equipment.
The User is responsible for all damages (s)he causes to Artenda. As such, the User undertakes to guarantee and indemnify Artenda, its sister or affiliated companies, its representatives, its employees and its partners against any damage, complaint or request from third parties arising from a violation of these GTC, or to the rights of others. The costs of disputes (indemnities, lawyers' fees and court costs) shall be exclusively paid by the User.
Article 11 Force majeure
Artenda shall not be liable if the non-performance or delay in the performance of any of its obligations described in these general terms and conditions of sale is due to force majeure. In this respect, force majeure means any external, unforeseeable and irresistible event within the meaning of Article 1148 of the French Civil Code.
Article 12 - Changements
Artenda has the right to adapt or modify the present GTC at any time. The new GTC will be communicated to the Users before the new GTC become valid.
Article 13 - Translation
Any translation of these GTC is offered to the Users on a purely informative basis and does not replace the original French version
in case of disputes.
Article 14 - Applicable law
The applicable law to the activity of Artenda in case of a dispute is the French law. In the absence of an amicable settlement, the dispute will be brought to the court of Grasse (France), from which the head office of Artenda depends.
Date: February 20, 2024