FAQ
Registration / Subscription
How can I register on artenda.net?
You can easily register by clicking on "Register" in the upper right section or by clicking on the following link: https://artenda.net/register
What are the advantages of being a registered user?
As a registered user, you have access to all current tenders with filter tools that make your search faster and easier. You dispose of a personal agenda with your selected opportunities whose deadlines will be reminded to you per e-mail. Furthermore, thrice a month you will receive recommendations for opportunities which correspond to your search profile.
How long is the free trial period?
To allow users to test the quality of the service, Artenda offers a free trial period of 30 days after the activation date. Each user can only benefit once of the trial period.
If the user does not wish to subscribe to the service, he must cancel the subscription before the end of the free trial period.
Without such canceling, the subscription of the service of Artenda is automatically triggered.
How long is the subscription term?
The subscription to the service of Artenda is automatically renewed for one month, at each due date, unless the user cancels it.
When does the subscription end when I cancel it?
If the Subscribed User terminate the subscription, (s)he will have access to the Service until the end of the payed period.
How do I cancel my subscription?
If the user wishes to cancel his/her subscription or trial period to the service of Artenda, (s)he must cancel it through his/her Artenda account. Log in to your Artenda account. Go to "Setting" and then on „Subscription“. Click on „Cancel my subscription“.
To be taken into account, the cancellation of a subscription or trial period must be made three days before the next scheduled payment at the latest. If the Subscribed User terminate the subscription, (s)he will have access to the Service until the end of the payed period.
How can I subscribe again after having cancelled my subscription?
If you have cancelled your subscription, you can click on "Start subscription" in your account under "Settings" > "Subscription" at any time in order to benefit again from the Artenda service.
Where can I view my invoices?
The invoice for the Service is issued monthly and electronically in your customer area.
To access it, log into your account and go to the "Settings" > "Invoice" section.
I can't log in after the registration.
If you get a notice that your registration is incomplete, it is likely that you did not confirm your e-mail address. You can do so by clicking on the link we did email you. If you can´t find that email, please check your spam folder.
Profile
How do I get a new password when I have forgotten it?
You can restore your password by clicking on the following link: artenda.net/reset-password . For this you need access to your e-mail account.
How do I change my password?
You can change your password by clicking in the menu: Setup > Password or by clicking on the following link: artenda.net/profile/password
Tools / Extras
What is the advantage of the agenda?
The agenda offers you the possibility to see all the opportunities, that you have chosen to add to that agenda, at once. The deadline for these opportunities will be automatically reminded to you by e-mail.
How do I add tenders to my agenda?
You can add opportunities to your agenda by clicking on "Add to my agenda" in the lower right-hand section of each opportunity.
Where can I find my recommendations?
You will find your personal recommendations in the menu under "Recommendations". The opportunities are selected by your filter settings.
How can I change the filter settings for my recommendations?
You can change the filter settings for your recommendations by changing the filter in the upper part of the page on the recommendations page.
How can I turn off the recommendations?
You can turn off the recommendations newsletter by clicking in the menu under Recommandations > Recommendation as e-mail activation button
Create a opportunity
How can I publish an opportunity?
You can upload an opportunity on Artenda by clicking on "Publish" in the footer/ header or by clicking on the following link: artenda.net/create
How can I change an opportunity?
To edit your call, please go to your account under "Calls". There you will see your uploaded tenders and can click on "Edit".
Online courses
For whom are the online courses?
Our online courses are for artists who want to learn how to write an artist statement or an application for grants and residencies, and how to build a portfolio.
What skills a required?
No skills are required, these courses are for artists of all levels.
How long do I have access to the online course?
The purchase of a course gives you an unlimited access in time to it.
Are the online course a service with recurring charges?
No, buying an access to an online course is a one-time purchase.
What type of device or browser are required to view the online courses?
To be able to access the online courses, you need to have the most up-to-date browser and operating system, and a good internet connection (minimum 5-8 mbps).
What can I do if I just bought an online course but I’m not able to view it?
If you are logged into your account and don’t have access to the course, please log out, wait a few minutes and try to log in again.
What is the refund policy of the online courses?
In accordance with article L.121-21-8 13° (of the French Consumer Code) and due to the nature of the online courses, i.e. the delivery of a digital content not supplied on a tangible medium, the user cannot exercise his/her 14-day right of withdrawal as soon as he/she has expressly agreed to the execution of the digital content and expressly renounced his/her right of withdrawal.
Can I download the courses to view them offline?
No, it is not possible to download the video. The courses can only be watched online.
Will I receive a certificate of completion?
Artenda does not provide certificates for completing the online courses.